Incidents: the infernal cycle

Life in the IT Production is a sinusoid: some curves are always going up while others are going down. And when something reaches its peak and starts to diminish, other values begin to rise up from the bottom… That’s life, up and down.

Of course, there is a strong correlation between rising and diminishing trends. And particularly in the field of changes and incidents managements. That’s why it is so important to measure and publish pertinent indicators, and to steer the activity in partnership with the Clients and the furnishers, using visual management, SLAs and common vocabulary and processes.

And if all those best practices can’t make your day, try something leaner. Such as the Colt 44 magnum.

Happy IT Week!