ITIL: Best What ???

It's amusing to see the difference between the dithyrambic managers who attend “best practices seminars” and the day-to-day realities of the IT Production, full of misdemeanours, incidents, errors, errand processes and ping-pong email cycles.

If I was sarcastic (which is, of course, no the case), I would say that the managers who attend Best Practices Seminars use to get all the Best Practices to the seminars, so we don’t have any one left for the IT Production…