Customer relationship is not always easy... But after all, we must keep in mind that we’re running computers, not space shuttles nor jetfighters (even if the cost is the same). It is very unusual for a IT Production to have lives at stake (well maybe those who work for hospitals). Most of us work in offices, endangered only by back pain and dry air conditioner. So, when tone is rising in meetings, when clients and techies are angered, when people insult and threaten each other, keep cool and relax: it’s just about machines, we’re not killing or saving people!
And remember: always try to deliver the best service for your clients, within the scope of your
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