For many of us, in the IT Production world, incidents, problems and dysfunctions are “normal life”. It may seem odd, strange or even weird for normal people, but for IT Production teams, when something’s running OK for more than half an hour, a sudden state of anguish arises while suspicion grows. We immediately need to check what’s going wrong… Err… Right.
True, many IT organisation models are built not to get things running, but to fix what’s not running. Thus, we put the emphasis on “incidents managements”, not on “production management”.
There’s a long way to go, on the never ending (and steep) road of processes improvement…
While on the road, why don’t you get yourself a real job? :)
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