In IT Production, people work on the intangible: virtual jobs, virtual processes, virtual environments… but hey, incidents are real, money is not so virtual, and, above all, users and clients tend to be very real…
When you work in a factory, it’s “easy” (well… not so in fact) to “see” the problems: stacks of parts, idle machines, piles of raw materials…
IT Production is a “virtual factory”: our stacks, spare parts, stores, inventories… Everything is “virtual”.
So? How do we make visible the invisible ?
Try Visual Management of the Performance: one of the key features of the Lean!
However… You might have some (bad) surprises. You might discover stacks of waste, piles of lost time… There is always room for improvement!
Happy Week End!
Welf, Happy man in the Happy IT Production
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